Wednesday, August 31, 2011

Christmas Policies 2011

The past few days we have been working like crazy!  If you are waiting on an order and haven't received it yet, don't worry it's coming - we promise! We are waiting on a huge shipment of acrylic to arrive. Once it does we will be able to finish up our orders!

Besides filling orders from our shop, we have been preparing for 2 upcoming markets which we talked about in our previous post here. The Canton Flea Market is 6 weeks away from tomorrow (Thursday, Oct 13th). If you live near and have never been, this is a great outdoor market with tons of handmade items! We think you'll love it but we'd especially love for you to come shop with us! :)
The other market will be on Saturday, November 12th. It is the 4th annual Clinton Holiday Market. Of course if you live in Clinton, we want you to come visit and do some Christmas shopping! This market has grown so much in the past couple years and we love supporting our hometown!

We are gearing up for a very busy holiday season! To do so, we have already written our Christmas 2011 Shop Policies so you will know how to go about placing orders for Christmas! These policies are to help us and  help you make sure everything run smoothly and that you receive your orders on time for Christmas. The policies are listed below, but they can also be found on our website here.

Christmas 2011 Policies

To meet all the needs of our customers we have set policies for Christmas 2011 shopping. If you have a question that is not addressed within these policies, please feel free to contact us by sending us a convo via Etsy, or by emailing anna@jandadesigns.net.

When should I place my Christmas order by?
To make sure you receive your order by Christmas, place your order by Thursday, December 1, 2011. We plan to have all orders shipped out by Thursday, December 15, 2011 to make sure everyone has their packages by Christmas.

What if I need to order something after Friday, December 2, 2011?
You can order until Saturday, December 10, 2011. But, any orders placed between December 2nd and December 10th will have a Rush Fee applied if you want the order by Christmas.

How much is a Rush Fee?
$5 per small frame (Mini Chunky Clip, Chunky Clip, Mini 4x4 Chunky, Chunky 4x6, Large Chunky 4x6, Single 4x6, Single 5x7)
$10 per large frame ( Large 5x7, Single 8x10, Triple 4x4, Triple 4x6, Chalkboards, Corkboards)

What if I need an order before Christmas day- for a party, etc.?
PLEASE contact us! We can probably work with you, but you MUST contact us! You can convo us via Etsy, or you can email anna@jandadesigns.net.

What if I don’t need an order by Christmas?
You are welcome to place orders any time before or after these deadlines, but just specify in the “Note to Seller” message that you do not need your order by Christmas.

What if I want more than one of an item?
If you don’t see exactly what you want on our shop, just contact us! We’d be happy to help you with your Christmas shopping!

As soon as our shop reopens, you can start placing orders for Christmas! Just make sure you read all the policies so that there is no confusion! :)

Also, when our shop reopens our turnaround time will be 4-5 weeks. It is a little longer than normal due to the upcoming markets and just the holiday season in general. But if you need it sooner, contact us. We are happy to work with you, it just will probably include a rush fee (which moves your item up closer to the top of our to-do list and guarantees it will arrive sooner). As we have said before, we both work full time jobs and this is our night/weekend job. So we promise we get your orders out as fast as we can :)

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